Refund policy
Return & Refund Policy
At Misy Jewelry, we care about delivering products you will be happy with.
Returns
- Contact us by email at misyjewelry@gmail.com within 100 days of each item's delivery.
- We accept returns only for items that are unused, unworn, and unopened.
- For change-of-mind returns, the customer is responsible for return shipping.
- No restocking fee is charged (return shipping costs are separate).
- If an item is defective or incorrect, Misy Jewelry will cover return shipping.
How we determine whether an item is unused
To qualify as unused, an item must meet all of the following conditions:
- No signs of wear, including fingerprints, skin oils, perfume, cosmetics, or lingering odors
- No scratches, deformation, or discoloration
- All tags, cards, protective pouches, gift boxes, and other accessories are included
- Product labels and protective seals have not been removed
Earrings
For hygiene reasons, opened earrings cannot normally be returned. We can only accept earrings that are unopened and unworn.
Exchanges & refunds
- For defective or incorrect items, we will provide an exchange or refund and cover return shipping.
- After the returned item arrives and passes inspection, we will process the refund to the original payment method within seven business days. The time for the refund to appear on your card or account depends on the payment provider.
- A size exchange may be available for an item in the same price range if replacement stock is available.
Items we cannot accept
- Requests made 101 days or more after delivery
- Used or worn items
- Items damaged or soiled by the customer
- Items missing tags, cards, pouches, or other included accessories
- Opened earrings
- Returns sent without contacting us first
How to return an item
- Contact us within 100 days of each item's delivery by email at misyjewelry@gmail.com or through our contact channel.
- We will provide the return address and instructions.
- After the returned item arrives and passes inspection, we will ship the replacement or process the refund.
If you have any questions, please contact us.
Email: misyjewelry@gmail.com