Returns & Exchanges

Contact us within 100 days of delivery. We accept returns or size exchanges for items that are unused, unworn, and unopened. Customers are responsible for return shipping unless the item is defective or incorrect.

When a return or exchange may be requested

You contact us within 100 days of delivery
The item is unused, unworn, and unopened
The item is defective or you received the wrong item
A size exchange is requested and replacement stock is available

How we determine whether an item is unused

To qualify as unused, an item must meet all of the following conditions:

No signs of wear, including fingerprints, skin oils, perfume, cosmetics, or lingering odors
No scratches, deformation, or discoloration
All tags, cards, protective pouches, gift boxes, and other accessories are included
Product labels and protective seals have not been removed

Earrings

For hygiene reasons, opened earrings cannot normally be returned. We can only accept earrings that are unopened and unworn.

Items we cannot accept

Requests made 101 days or more after delivery
Used or worn items
Items damaged or soiled by the customer
Items missing tags, cards, pouches, or other included accessories
Opened earrings
Returns sent without contacting us first

Return shipping

Defective or incorrect items: Misy Jewelry covers return shipping
Change-of-mind returns: The customer is responsible for return shipping

How to request a return or exchange

Contact us within 100 days of delivery by email at info@misyjewelry.shop or through LINE.
We may ask for photos to confirm the item's condition.
We will provide return instructions and the return address.
After the returned item arrives and passes inspection, we will ship the replacement or issue the refund.

Refunds

After the returned item arrives and passes inspection, we will issue a refund to the original payment method. Please allow 5–10 business days for the refund to be processed.

Contact: info@misyjewelry.shop | LINE support for customers in Japan