Frequently Asked Questions
Products
Q. Can I wear Misy jewelry if I have sensitive skin?
A. Misy Jewelry uses 316L surgical stainless steel. Skin reactions vary by person and product finish. If you experience irritation, stop wearing the item. If you have a metal allergy, review the product materials and consult a medical professional if needed.
Q. Can I keep it on in the shower or pool?
A. Remove jewelry before showering, swimming, or visiting hot springs. If it becomes wet, wipe it with a soft cloth and allow it to dry fully. Follow the care instructions on each product page.
Q. Will it tarnish?
A. Appearance can change depending on the material, finish, and use. Wipe the jewelry with a soft cloth after wearing it and store it dry. Check each product page for material details.
Orders
Q. Can I cancel my order?
A. If fulfillment has not begun, contact us by email as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or shipped.
Q. How long will delivery take?
A. In-stock items usually ship within 1–2 business days after order confirmation. Delivery time varies by destination and carrier conditions. International delivery can also be affected by customs and holidays. Tracking details are emailed when your order ships.
Q. What should I do if my order has not arrived?
A. Check the tracking number in your shipping confirmation email. If the estimated delivery window has passed, please contact us and include your order number.
Q. Is expedited shipping available?
A. Available shipping methods and charges are shown at checkout. Please select from the options offered for your destination.
Other questions
Q. Can I purchase an item as a gift?
A. For eligible products, an order of two or more receives one complimentary Misy box added to the cart when paid gift wrapping is not selected. Gift wrapping with a box, clear wrap, and paper bag is normally ¥1,200, or ¥600 for eligible orders of two or more. Other discounts can affect eligibility. Check the cart and checkout for the final contents and price.
Q. Do you have a physical store?
A. Misy Jewelry is currently available through our online store only.
Q. Do you ship internationally?
A. Yes. Eligible destinations and final shipping charges are shown at checkout.
Q. How can I contact you?
A. Email misyjewelry@gmail.com or contact us through LINE. For order-related inquiries, including your order number will help us assist you more quickly.