Frequently Asked Questions
Products
Q. Can I wear Misy jewelry if I have sensitive skin?
A. Misy Jewelry uses 316L surgical stainless steel and is designed with sensitive skin in mind. Individual reactions vary, so we cannot guarantee that an allergic reaction will not occur. If you have concerns, please consult a medical professional.
Q. Can I keep it on in the shower or pool?
A. 316L surgical stainless steel is resistant to water and perspiration. Rinse and dry the jewelry after exposure to chlorine or salt water. Hot-spring minerals may cause discoloration, so we recommend removing it before entering a hot spring.
Q. Will it tarnish?
A. 316L surgical stainless steel is highly resistant to tarnishing. Gently wipe it with a soft cloth after wear to help maintain its finish.
Orders
Q. Can I cancel my order?
A. If fulfillment has not begun, contact us by email as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or shipped.
Q. How long will delivery take?
A. International orders ship from Japan with tracking. Delivery times vary by destination, customs clearance, holidays, and local carrier conditions. Tracking details are emailed when your order ships.
Q. What should I do if my order has not arrived?
A. Check the tracking number in your shipping confirmation email. If the estimated delivery window has passed, please contact us and include your order number.
Q. Is expedited shipping available?
A. Available shipping methods and charges are shown at checkout. Please select from the options offered for your destination.
Other questions
Q. Can I purchase an item as a gift?
A. Yes. Gift wrapping options, when available, are shown at checkout. Availability may vary by order and destination.
Q. Do you have a physical store?
A. Misy Jewelry is currently available through our online store only.
Q. Do you ship internationally?
A. Yes. Eligible destinations and final shipping charges are shown at checkout. Shipping to the United States is currently a $29 USD flat rate.
Q. How can I contact you?
A. Email info@misyjewelry.shop or contact us through LINE. For order-related inquiries, including your order number will help us assist you more quickly.